講演・口頭発表等

国際会議
2019年3月30日

Apology in Japanese Business Communication: Its Functions and Impacts in the Eyes of Japanese "Salarymen"

第15回韓国ビジネスコミュニケーション学会(KABC)春の学術大会
  • TAN Seoh Koon

記述言語
英語
会議種別
口頭発表(一般)
主催者
韓国ビジネスコミュニケーション学会
開催地
ジェジュ島

This study examines various workplace scenarios of Japanese apologies to find out why someone apologizes, why they choose certain form of apology and its impacts in the workplace. Participants of the study were recruited online on a voluntary basis to participate in semi-structured phone interviews. Participants recalled and shared occurrences when they had to apologize in the workplace and the effectiveness of the apologies. Then, revision was made to this methodology to also have the participants to comment and react to a few situations created by the researcher to collect more useful data. All the phone interviews were recorded and analyzed using qualitative content analysis. Results revealed that apology in the workplace and the forms of apology were influenced by a wide range of social, linguistics and cultural factors. The effectiveness of apologies also moderated by the perceived sincerity, interpersonal relationship of the parties involved, severity of the offense, power distance and the existence of preceding offense.