講演・口頭発表等

2018年10月13日

Challenges and strategies of effective intercultural communication in a multicultural workplace: A comparison study between local and foreign staff

The 78th National Convention of Japan Business Communication Association (JBCA)
  • TAN Seoh Koon
  • ,
  • MASUYAMA Takashi

記述言語
英語
会議種別
口頭発表(一般)
主催者
国際ビジネスコミュニケーション学会
開催地
近畿大学東大阪キャンパス(大阪)

As the Japanese workforce continue to shrink, the inflow of immigrant workers leads to rapid internationalization of workplace. As a result, staff members need to understand intercultural communication to a greater extend to improve their communication skills at workplace for smoother operation.
In the 77th JBCA National Convention, a case study entitled “Intercultural communication in a multicultural workplace: Challenges and strategies of effective intracultural communication” was presented. This case study focused only on the Japanese staff as the subject of the study. To provide a complete and all-rounded insights of this issue, the researchers think that the voice of the foreign staff, which is also an important part of the multicultural workplace should be heard. It was with such a belief in mind that this research study was conducted.
Different from the previous study, the researches aimed to compare the challenges faced by the Japanese staff and the foreign staff of X University1 in intercultural communication at work, and the strategies they used to improve intercultural communication skills in the workplace to identify both similarities and differences. Several unstructured interviews were conducted with follow up interviews whenever necessary to collect the necessary data. Then, the transcripts of the interview were analyzed using qualitative content analysis. Subsequently, a comparative qualitative analysis was conducted to identify similarities and differences between the two set of data to draw conclusion.