講演・口頭発表等

2017年10月7日

Intercultural communication in a multicultural workplace: challenges and strategies of effective intercultural communication

The 77th National Convention of Japan Business Communication Association (JBCA)
  • TAN Seoh Koon
  • ,
  • MASUYAMA Takashi

記述言語
英語
会議種別
口頭発表(一般)
主催者
国際ビジネスコミュニケーション学会
開催地
東洋学園大学(東京)

This presentation deals with a case study from a perspective of an intercultural/ intracultural communication in a multicultural workplace subtitled “Challenges and strategies of effective intracultural communication”. Here, we define “intracultural communication” as a type of communication where the degree of familiarity between the communicators is very high, or communicators already knew each other very well. .
Owing to the advancement of technology and the rapid globalization of organizations, being in contact with many culturally diverse people at workplace has become an inescapable part of life of the heterogeneous society especially in Japan. To ensure a smooth operation within an organization, staff members are required to develop knowledge and skills necessary for effective intercultural communication in the multicultural workplace.
This case study aimed to explore the challenges faced by the Japanese staff members of X University in intercultural communication at work and the strategies employed by the Japanese staff members overcome the challenges and to improve intercultural communication skills in the workplace. Several unstructured interviews were conducted to collect the necessary data from staff members of X University. Then, conclusion was drawn by stressing on the importance of several communication strategies and attitudes necessary to ensure effective intercultural communication at a multiracial workplace.