The purpose of this study was to analyze and visualize the complaints of the people of Tangerang city that were obtained from the features of LAKSA and Tangerang social media. As the development of information technology, the government began to expand the communication and information media to better serve the wider community. Tangerang city uses LAKSA and social media to receive the aspirations of their people. This research shows the area in Tangerang city with the highest level of complaint so that it can facilitate the Tangerang city government in making decisions. Measure area used is a priority area determined by the Tangerang city government itself. The data visualization is using bar charts and percentage table charts to facilitate users reading the results of data visualization.