In service engineering it is important to estimate when and what a worker did, because they include crucial evidences to improve service quality and working environments. For Service Operation Estimation (SOE), acoustic information is one of useful and key modalities; particularly environmental or background sounds include effective cues. This paper focuses on two aspects: (1) extracting powerful and robust acoustic features by using stacked-denoising-autoencoder and hag-of-feature techniques, and (2) investigating a multi-modal SOE scheme by combining the audio features and the other sensor data as well as non-sensor information. We conducted evaluation experiments using multi-modal data recorded in a restaurant. We improved SOE performance in comparison to conventional acoustic features, and effectiveness of our multi modal SOE scheme is also clarified.