Papers

Peer-reviewed Lead author International journal
May, 2010

Estimation method of user satisfaction using N-gram-based dialog history model for spoken dialog system

LREC 2010 - SEVENTH INTERNATIONAL CONFERENCE ON LANGUAGE RESOURCES AND EVALUATION
  • Sunao Hara
  • ,
  • Norihide Kitaoka
  • ,
  • Kazuya Takeda

First page
78
Last page
83
Language
English
Publishing type
Research paper (international conference proceedings)
Publisher
EUROPEAN LANGUAGE RESOURCES ASSOC-ELRA

In this paper, we propose an estimation method of user satisfaction for a spoken dialog system using an N-gram-based dialog history model. We have collected a large amount of spoken dialog data accompanied by usability evaluation scores by users in real environments. The database is made by a field-test in which naive users used a client-server music retrieval system with a spoken dialog interface on their own PCs. An N-gram model is trained from the sequences that consist of users' dialog acts and/or the system's dialog acts for each one of six user satisfaction levels: from 1 to 5 and phi (task not completed). Then, the satisfaction level is estimated based on the N-gram likelihood. Experiments were conducted on the large real data and the results show that our proposed method achieved good classification performance; the classification accuracy was 94.7% in the experiment on a classification into dialogs with task completion and those without task completion. Even if the classifier detected all of the task incomplete dialog correctly, our proposed method achieved the false detection rate of only 6%.

Link information
DBLP
https://dblp.uni-trier.de/rec/conf/lrec/HaraKT10
Web of Science
https://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=JSTA_CEL&SrcApp=J_Gate_JST&DestLinkType=FullRecord&KeyUT=WOS:000356879504040&DestApp=WOS_CPL
URL
http://dblp.uni-trier.de/db/conf/lrec/lrec2010.html#conf/lrec/HaraKT10
URL
http://www.lrec-conf.org/proceedings/lrec2010/summaries/579.html
ID information
  • DBLP ID : conf/lrec/HaraKT10
  • Web of Science ID : WOS:000356879504040

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