TOYA Keiko

J-GLOBAL         Last updated: Nov 22, 2018 at 03:23
 
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Name
TOYA Keiko
E-mail
i.ktoyagmail.com
Affiliation
Meiji University
Section
Graduate School of Global Business
Job title
Professor
Degree
Doctor of Business Administration(University of Tsukuba, Graduate School), Master of Business Administration(University of Tsukuba, Graduate School), Bachelor of Economics(Kyoto University)
Research funding number
20350308

Research Areas

 
 

Academic & Professional Experience

 
Apr 2014
 - 
Today
Meiji University Graduate School Global Business Professor
 
Apr 2014
 - 
Today
National Institute of Advanced Industrial Science and Technology Human Infomatics Research institute Visiting researcher
 
Apr 2010
 - 
Today
Chuo University Graduate School Business School Part-time lecturer
 
Apr 2007
 - 
Mar 2014
Doshisha University Graduate School School of Business Associate Professor
 
Apr 2006
 - 
Mar 2007
Toyo University Faculty of Business Administration Lecturer
 

Education

 
Apr 2000
 - 
Jun 2004
Doctoral Program in Systems Management and Business Law, Management course, Business Sciences, University of Tsukuba, Graduate School
 
Apr 1998
 - 
Mar 2000
Master's Program in Systems Management, Division of Business Administration and Economic Policy, University of Tsukuba, Graduate School
 
Apr 1984
 - 
Mar 1988
Department of Economics, Faculty of Economics, Kyoto University
 

Committee Memberships

 
Jun 2018
 - 
Today
Society for Serviceology
 
Oct 2014
 - 
Today
Member of Science Council of Japan
 
Oct 2012
 - 
Jun 2018
Society for Serviceology  Editor in Chief
 

Published Papers

 
Financial Services in Japan -Trend and Issues-
Keiko TOYA
Operations Research   46(3) 135-138   Mar 2001
Vary of Customer dissatisfaction behaviors -Cause analysis by text mining-
Keiko TOYA
Japan Marketing Journal   97 23-37   Jun 2005   [Refereed]
Customer retention in retail financial services
Keiko TOYA, Chizuru NISHIO
Journal of Marketing Science   12(1,2) 62-78   Apr 2006   [Refereed]
Consumer's sense of value and preference of retail financial services
Keiko TOYA, Chizuru NISHIO, Hiroe TSUBAKI
Journal of Marketing Science   14(2) 21-38   Dec 2006   [Refereed]
A financial product recommendation model using account aggregation service data
Direct Marketing Review   6 43-45   Apr 2007

Misc

 
A model for measuring service co-created value
Keiko TOYA
MBS Review   11 29-38   Mar 2015

Books etc

 
TOYO KEIZAI SHINPOU SHA   Feb 1999   ISBN:4492680969
ASAKURASHOTEN   Nov 1999   ISBN:4254275099
Keiko TOYA, Yasuhiro KURITA (Part:Joint Work)
KINZAI   Jun 2003   ISBN:4322104053
HOSEI DAIGAKU SHUPPANKYOKU   Feb 2005   ISBN:4588655086
KODAN SHA   Nov 2005   ISBN:4061557572

Conference Activities & Talks

 
Determinant Factors of Consumer Behavioral Intentions in Electronic Financial Service Encounters
Hideaki KITANAKA, Keiko TOYA
Informs Marketing Science Conference 2013   Jul 2013   Informs
Network analysis of inter-firm payment flows using real monetary transaction records between firms
Takaaki OHNISHI, Akira ISHII, Keiko TOYA
GENED workshop   28 Apr 2014   The Institute for the World Economy
Applying PageRank to interfirm money transfer network
Akira ISHII, Keiko TOYA
NetSci2014   4 Jun 2014   International School and Conference on Network Science
Three dimension model of value co-creation
Keiko TOYA, Kana OZAWA, Kohei ARAI, Yutaro NEMOTO
AMA SERVICE SIG Conference   14 Jun 2014   American Marketing Association
VALUE CO-CREATION MODEL FOR SUSTAINABILITY
Keiko TOYA, Makoto MIZUNO, Kana OZAWA, Kohei ARAI, Yutaro NEMOTO
AMA SERVICE SIG Conference   14 Jun 2014   American Marketing Association

Works

 
Bank system and operation
Keiko TOYA   The Others   Apr 2018

Research Grants & Projects

 
Study on social acceptability of personal data ecosystem
JST-RISTEX: 
Project Year: Oct 2018 - Sep 2021    Investigator(s): Koichi HASHIDA
Study toward realization of smart society by applying artificial intelligence technology
New Energy and Industrial Technology Development Organization: 
Project Year: Aug 2018 - Mar 2020    Investigator(s): Keiko TOYA
Service marketing on exercise and cultural programs for the elderly
MIZUNO Corporation: 
Project Year: Aug 2017 - Today    Investigator(s): Keiko TOYA
Research and Development methods of products for continuous profit
Yamaha Motor Co., Ltd.: 
Project Year: Jan 2017 - Dec 2017    Investigator(s): Keiko TOYA
Customer value in public personal mobility service
Yamaha Motor Co., Ltd.: 
Project Year: Jan 2017 - Dec 2017    Investigator(s): Keiko TOYA