2015年10月
A Service Engineering framework to design and assess an integrated product-service
MECHATRONICS
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- 巻
- 31
- 号
- 開始ページ
- 169
- 終了ページ
- 179
- 記述言語
- 英語
- 掲載種別
- 研究論文(学術雑誌)
- DOI
- 10.1016/j.mechatronics.2015.05.010
- 出版者・発行元
- PERGAMON-ELSEVIER SCIENCE LTD
Companies are striving to create new sources of value, providing integrated product-service solutions to customers, evolving from a "pure product" orientation towards a Product-Service System (PSS) perspective. In this context, Service Engineering (SE), the discipline concerned with the systematic development and design of product-services, is becoming a predominant field. Most of the available Service Engineering models, methods and tools come from traditional engineering, business and computer science approaches adapted to the Service System or Product-Service System. In order to fill this gap, this paper proposes a Service Engineering framework that integrates a product-service design modelling tool developed at the Tokyo Metropolitan University with a discrete event simulation test-bench, enabling the comparison of several PSS configurations considering both customer satisfaction measures and internal performance. A sample case is reported to exemplify the different phases of the framework implementation. (C) 2015 Elsevier Ltd. All rights reserved.
- リンク情報
- ID情報
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- DOI : 10.1016/j.mechatronics.2015.05.010
- ISSN : 0957-4158
- ORCIDのPut Code : 24090717
- Web of Science ID : WOS:000367772000019