論文

査読有り
2015年10月

A Service Engineering framework to design and assess an integrated product-service

MECHATRONICS
  • Giuditta Pezzotta
  • ,
  • Fabiana Pirola
  • ,
  • Roberto Pinto
  • ,
  • Fumiya Akasaka
  • ,
  • Yoshiki Shimomura

31
開始ページ
169
終了ページ
179
記述言語
英語
掲載種別
研究論文(学術雑誌)
DOI
10.1016/j.mechatronics.2015.05.010
出版者・発行元
PERGAMON-ELSEVIER SCIENCE LTD

Companies are striving to create new sources of value, providing integrated product-service solutions to customers, evolving from a "pure product" orientation towards a Product-Service System (PSS) perspective. In this context, Service Engineering (SE), the discipline concerned with the systematic development and design of product-services, is becoming a predominant field. Most of the available Service Engineering models, methods and tools come from traditional engineering, business and computer science approaches adapted to the Service System or Product-Service System. In order to fill this gap, this paper proposes a Service Engineering framework that integrates a product-service design modelling tool developed at the Tokyo Metropolitan University with a discrete event simulation test-bench, enabling the comparison of several PSS configurations considering both customer satisfaction measures and internal performance. A sample case is reported to exemplify the different phases of the framework implementation. (C) 2015 Elsevier Ltd. All rights reserved.

リンク情報
DOI
https://doi.org/10.1016/j.mechatronics.2015.05.010
Web of Science
https://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=JSTA_CEL&SrcApp=J_Gate_JST&DestLinkType=FullRecord&KeyUT=WOS:000367772000019&DestApp=WOS_CPL
URL
http://orcid.org/0000-0002-3423-2171
ID情報
  • DOI : 10.1016/j.mechatronics.2015.05.010
  • ISSN : 0957-4158
  • ORCIDのPut Code : 24090717
  • Web of Science ID : WOS:000367772000019

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