2019年3月
Advancing dialogue in service-dominant logic : Collective reframing supported by framed arrangement (佐々木信彰先生退職記念号)
関西大学経済論集 = The economic review of Kansai University
- ,
- 巻
- 68
- 号
- 4
- 開始ページ
- 333
- 終了ページ
- 358
- 記述言語
- 英語
- 掲載種別
- 出版者・発行元
- 關西大学經済學會
While dialogue is considered an ideal interaction in value co-creation theories, extant studies have not looked at how it is realized in the value co-creation process. Therefore, this paper empirically studies better ways to realize dialogue based on a framework connecting service-dominant logic and two key concepts of actor-network theory: "performativity" and "arrangement." We confirm a process under which a statement that declares the existence of dialogue reshapes business arrangements. Finally, an arrangement strongly framed by the statement better contributes to the actualization of dialogue, that is, collective reframing. We imply that if business people want to enhance the possibility of actualizing dialogue, the framing of business arrangements by investment and selection is needed. Finally, we indicate the contradictions contained within the business dialogue, as revealed in the empirical analysis and interpretation based on our framework.
- リンク情報
- ID情報
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- ISSN : 0449-7554
- CiNii Articles ID : 120006627688
- CiNii Books ID : AN00046869